|
|
Library/Resource materials »
Training, Seminars and Conferences' Materials »
Materials of International Conference "Municipal Service Standards: Creating a Framework for Local Development", Kyiv, July 14-16, 2004
Materials of International Conference "Municipal Service Standards: Creating a Framework for Local Development", Kyiv, July 14-16, 2004
 Aidan Rose, "The Experience of Municipalities in England in Applying a Service Improvement Approach" (PDF, ZIP-archive, 20 Kb) A.Rose Handouts (PDF, ZIP-archive, 17 Kb) Bohdan Turowski, "Quality in Local Government: Experiences from Poland" (PDF, ZIP-archive, 259 Kb) B.Turowski Handouts in Polish (PDF, ZIP-archive, 29 Kb) Geert-Jan Truijen, "The Tilburg Model: Managing the City as a Business Focused on the Demands of the Citizen as a Customer" (PDF, ZIP-archive, 225 Kb) G.-J. Truijen Handouts (PDF, ZIP-archive, 32 Kb) Dr. Tomasz Potkanski, "Polish Experience in Developing Municipal Service Quality Standards and Measuring Performance of Services" (PDF, ZIP-archive, 25 Kb) Dr. Tomasz Potkanski Handouts (PDF, ZIP-archive, 24 Kb) Wieslaw Wankowicz, PhD., "Increase Quality of Public Services: Polish Experience" (PDF, ZIP-archive, 919 Kb) W.Wankowicz Handouts (PDF, ZIP-archive, 52 Kb) Edlir Vokopola, "Performance Management. Improving Garbage Collection and Cleaning Service. Case Study, Municipality of Kucova, Albania" (PDF, ZIP-archive, 17 Kb) E.Vokopola Handouts (PDF, ZIP-archive, 46 Kb) Sharon Cooley, "Models of Performance. Management for Results-Oriented Service Improvement" (PDF, ZIP-archive, 279 Kb) Sh.Cooley Handouts (PDF, ZIP-archive, 1 053 Kb) David Amborski, "Developing a Service Quality Approach: Ontario, Canada" (PDF, ZIP-archive, 8 Kb) D.Amborski Handouts (PDF, ZIP-archive, 14 Kb)
|
