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International Conference "Quality Management in Service Delivery in Ukraine: Experience and Perspectives", Kyiv, October 18-19, 2007
International Conference "Quality Management in Service Delivery in Ukraine: Experience and Perspectives", Kyiv, October 18-19, 2007
 Conference Agenda (Word document, ZIP-archive, 12 KB)
List of participants (Word document, ZIP-archive, 34 KB)  Aleksander Kucherenko "Introduction. Questions for discussion" (ppt, ZIP-archive, 14 KB)
Bohdan Turowski "ISO in Ukrainian Municipalities - challenges, implementation process, and outputs: as seen by an external consultant" (ppt, ZIP-archive, 108 KB) Valentyna Poltavets "Quality Management in Ukraine Local Governments" (ppt, ZIP-archive, 1.2 MB) Anatoliy Foyt "Implementing ISO 9001-2000 in the Executive Commettee of Berdyansk City Council" (ppt, ZIP-archive, 1 MB) Yuriy Sharov "Standards of Professional Activities for Government Officials with Regard to Provision of High Quality Services" (ppt, ZIP-archive, 185 KB) Quality Management System in the Executive Commettee of Chuguyiv City Council. Experiemce of Implementation (ppt, ZIP-archive, 80 KB) Tetyana Pakhomova. "Benchmarking in the Context of Quality Management in Local Governments" (ppt, ZIP-archive, 300 KB) Petro Kalita "Enhancing Local Governments Based on the EFQM Model" (ppt, ZIP-archiv, 1 MB) Tomasz Potkanski "Institutional Developmemt in Polish Local Government - assessment, challenges and plans" (ppt, ZIP-archive, 160 KB) Taras Kalita "Identification of Services in the Process of Establishing the Quality Management System in a Local Government" (ppt, ZIP-archive, 70 KB) Bohdan Turowski "CAF - Common Assessment Framework - Assessment and Improvement Planning Tool for Public Administration" (ppt, ZIP-archive, 110 KB) Anatoly Yugov "Experience of Developing a Quality Management System in the Process of Providing Services to Residents of Industrial Cities in Donbass" (ppt, ZIP-archive, 90 KB) Bohdan Turowski "Quality Management in Local Government" (Word doc, ZIP-archive, 140 KB)
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