This report presents a gender analysis of the results of the municipal service delivery satisfaction survey conducted in all six (6) project cities. The impetus for this report was a desire to further understand the results of the survey and the opinions of the residents of the six (6) project cities.  People are exposed to different services and problems throughout their day based on a variety of factors – where they work, where they live, how they move about their city, what their income is, and what their gender is.  In terms of gender, men and women evaluate services with different reference points, conditions, or expectations in mind.  If women are more prone to using a particular service than men (or vice versa), they are more likely to have an all-encompassing perspective of the effectiveness of the delivery of that service.  Furthermore, if women are affected by a particular service or condition in the city more frequently (such as safety for example), they are likely to evaluate this service differently then men (and vice versa). 

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